Blue Leaf Detailing LLC Cancellation and Rescheduling Policy

Effective Date: October 1, 2026

Blue Leaf Detailing LLC (“Blue Leaf,” “we,” “us,” or “our”) reserves staff time, equipment, and travel capacity for each appointment. This Policy explains how to change an appointment, when a missed-appointment fee may apply, and how deposits or prepaid amounts are handled.

This Policy applies to service appointments and forms part of our Terms and Conditions when presented and accepted during booking. Ending a recurring membership is governed by the separate Membership and Automatic Renewal Terms.

1 Cancellation and Rescheduling Notice

Please provide at least 24 hours’ notice to cancel or reschedule an appointment without a cancellation or rescheduling fee.

Notice is measured backward from the scheduled appointment time. If your confirmation lists an arrival window, notice is measured from the beginning of that window. Appointment times and notice deadlines use the local time at the service location.

For example, an appointment with an arrival window beginning Friday at 10:00 a.m. must be canceled or rescheduled by Thursday at 10:00 a.m. to satisfy the notice requirement.

2 How to Change an Appointment

Use the appointment-management options available in the Blue Leaf app or booking portal, or contact Blue Leaf directly.

Appointment changes and assistance: [email protected]

Telephone: (858) 769-6518

An online cancellation is complete when the system confirms it. If an online change cannot be completed, contact us directly. For a direct request, the notice time is when Blue Leaf receives your email, voicemail, or message through an appointment communication channel, rather than when we later respond.

Please include your name, appointment date, vehicle, and whether you wish to cancel or reschedule. Keep your confirmation or a copy of your request.

A request for a new appointment time does not guarantee availability. We will confirm the replacement appointment.

3 Late Cancellations and Rescheduling

A cancellation or rescheduling request received less than 24 hours before the appointment may result in a $50 fee, where disclosed and agreed to before booking and permitted by applicable law.

The same notice requirement applies to appointments booked less than 24 hours before service. Customers booking on short notice should review the fee disclosure before confirming.

A late rescheduling fee relates to the original reserved appointment; payment does not cover the replacement service.

4 No Shows and Inaccessible Vehicles

A $75 missed-appointment fee may apply when our technician arrives within the confirmed arrival window and the service cannot proceed because the vehicle, keys, access, or necessary authorization is unavailable for reasons within the Customer’s control.

Our technician will attempt to contact you using the booking contact information and allow at least 15 minutes after the arrival notification before treating the appointment as a no-show. If access becomes available during that period, we will assess whether the work can still be completed within the remaining schedule.

A Customer need not remain on-site if access and authorization have been arranged in advance. A technician arriving outside the confirmed window will coordinate revised access with you; inability to accommodate an unagreed arrival outside that window will not be treated as a no-show.

The $75 fee replaces the $50 late cancellation fee for the same appointment. Blue Leaf will not charge both fees for one missed visit.

5 Vehicle and Property Readiness

Please ensure that the correct vehicle is available at the confirmed location, that necessary keys and access instructions are provided, and that any required property permission has been obtained.

The location must be safe, lawful, and suitable for the scheduled service. Tell us in advance about garage restrictions, gates, parking rules, security check-in, known hazards, or vehicle conditions that may affect the work.

Contact us promptly if an access or location problem develops. We will consider practical alternatives before canceling the visit. A charge for an inaccessible or unsuitable location is subject to the conditions in Section 4 and applicable law.

6 Deposits and Prepaid Services

When a deposit is required, its amount and payment terms will be disclosed before payment. A deposit is applied toward the scheduled service.

For a timely cancellation, Blue Leaf will return the unused deposit or prepaid service amount unless different lawful, service-specific terms were clearly disclosed and agreed to before payment.

For a timely rescheduling, a deposit or prepayment can transfer to the replacement appointment. If a replacement appointment is not arranged, you may request a refund of the unused amount.

If a lawful cancellation or missed-appointment fee applies, any deposit or prepayment retained for that fee will count toward the fee, not be charged in addition to it. The unused balance will be refunded. We will not automatically forfeit an entire prepayment because an appointment was missed.

Refunds will be initiated to the original payment method when reasonably available. Your payment provider’s processing time may affect when funds appear.

7 Weather and Changes Initiated by Blue Leaf

Blue Leaf may postpone, relocate, or cancel a service because of unsafe weather, equipment problems, illness, property restrictions, or other circumstances that prevent safe or appropriate work.

You will not be charged a cancellation, rescheduling, or no-show fee for a change initiated by Blue Leaf.

We will offer a replacement appointment when reasonably possible. If you choose not to reschedule a service Blue Leaf cannot provide as booked, the unused deposit or prepaid amount for that service will be refunded.

If our arrival is significantly delayed, we will make reasonable efforts to notify you. If we cannot provide service within the confirmed window and you cannot accommodate the revised arrival, you may cancel or reschedule without a missed-appointment fee.

8 Emergencies and Exceptions

Please contact us as soon as possible if an emergency or unexpected event prevents attendance.

Blue Leaf may waive or reduce a fee based on the circumstances, including an emergency or our ability to refill the reserved appointment. Any waiver for one appointment does not guarantee a waiver for future appointments.

Fees will not be assessed where prohibited by law. Blue Leaf may reduce or waive a proposed charge to avoid an unlawful penalty or duplicate recovery.

9 Membership Appointments

Changing a maintenance appointment does not by itself cancel a recurring membership, stop billing, or change the membership’s renewal date.

Membership cancellation, billing, prepaid final payments, included visits, and treatment of unused visits are governed by the Membership and Automatic Renewal Terms accepted at enrollment.

Appointment fees under this Policy apply to membership visits only if disclosed and agreed to as part of the membership arrangement. We will not impose overlapping missed-visit charges under both policies for the same event.

10 Specialty and Larger Appointments

Ceramic coatings, tint, PPF, remediation, fleet, marine, RV, and other services may require specific scheduling or deposit arrangements.

Any different notice period, deposit condition, or cancellation charge must be presented and agreed to before booking or payment. A service-specific term controls that subject only to the extent lawful; otherwise this Policy applies.

11 Fee Disclosure and Payment

Applicable fees must be disclosed before you confirm the appointment. Posting this Policy after a booking does not retroactively authorize a new charge.

Any charge to a saved payment method must be supported by the Customer’s applicable payment authorization. Otherwise, Blue Leaf may issue an invoice for an agreed and lawful charge.

Cancellation and missed-appointment charges are subject to California law and are not intended as punishment. Nothing in this Policy limits rights or remedies that cannot lawfully be limited.

12 Policy Updates

Blue Leaf may update this Policy. The version presented and accepted for your booking governs that appointment unless a later change is separately agreed to or required by law.

13 Contact Blue Leaf

Blue Leaf Detailing LLC

San Diego County, California

Appointment questions: [email protected]

Telephone: (858) 769-6518

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