Blue Leaf Detailing LLC Privacy Policy

Effective Date: October 1, 2026
Last Updated: October 1, 2026

Blue Leaf Detailing LLC (“Blue Leaf,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information entrusted to us.

This Privacy Policy explains how Blue Leaf collects, uses, discloses, stores, and otherwise processes information when you interact with Blue Leaf through:

The Blue Leaf Detailing website;
The Blue Leaf Detailing mobile application available through the Apple App Store and Google Play;
Our online booking and customer portal;
Fieldd and other service-management platforms used by Blue Leaf;
Email, telephone, push notification, and text-message communications;
Social media and online advertising;
In-person and mobile detailing services; and
Other interactions with Blue Leaf.

This Privacy Policy applies to information collected through these services unless a different privacy notice is presented at the time information is collected.

1 Information We Collect

The information we collect depends upon how you interact with Blue Leaf and which features and services you use.

Contact Information

We collect information customers provide to us, which may include:

First and last name;
Email address;
Telephone number;
Billing address;
Service address;
Account information; and
Other contact information voluntarily provided to Blue Leaf.

Customer Account Information

When you create or use a Blue Leaf account, mobile application, customer portal, or booking account, we may collect and maintain information including:

Customer or account identifier;
Login and account information;
Saved vehicles;
Appointment history;
Service history;
Membership information;
Customer preferences;
Account settings; and
Communications associated with your account.

Vehicle Information

Blue Leaf collects information necessary to schedule, document, and perform services, which may include:

Vehicle make;
Model;
Year;
Vehicle type and size;
Color;
License plate information where necessary;
Vehicle condition;
Existing damage;
Service history;
Requested services;
Vehicle photographs or videos; and
Technician or customer notes associated with the vehicle.

Booking and Transaction Information

When you request or purchase a Blue Leaf service, we may collect:

Services requested or purchased;
Appointment dates and times;
Service locations;
Estimates;
Invoices;
Discounts and promotional codes;
Membership information;
Transaction history;
Payment status;
Cancellation and rescheduling information; and
Information concerning the performance of your service.

2 Mobile App Data We Collect

The Blue Leaf Detailing mobile application collects and processes information necessary to provide app functionality, operate our business, improve our services, maintain security, communicate with customers, and support advertising and analytics.

Depending upon your use of the application and permissions granted through your device, this information includes the categories described below.

Location Information

The Blue Leaf application may collect or process precise and approximate location information when location permissions are enabled.

Location information may be used to:

Determine or assist with mobile service locations;
Provide location-based app functionality;
Assist with appointment scheduling;
Support service delivery;
Improve customer convenience;
Prevent fraud or misuse; and
Support other features that reasonably require location information.

You can control location permissions through your mobile device settings.

Disabling location access may limit certain features but does not necessarily prevent you from providing a service address manually.

Photos and Camera

The Blue Leaf application may access your device’s camera or photo library when you choose to use features requiring this access.

Photos and videos may be used to:

Document vehicle condition;
Provide photographs before or after a service;
Document existing damage;
Assist with estimates;
Document customer concerns;
Administer warranties;
Resolve disputes or claims; and
Support other vehicle-service functionality.

Device permission will be requested where required.

Device Information and Identifiers

We and our technology providers may collect:

Device type;
Device identifiers;
Advertising identifiers where applicable;
Operating system;
Operating-system version;
Application version;
Browser information;
IP address;
Language or regional settings;
Network information; and
Similar technical information.

This information may be used to operate the app, maintain security, diagnose technical issues, understand usage, prevent fraud, measure advertising, and improve services.

App Activity and Usage Information

We may collect information regarding how customers interact with the Blue Leaf application, including:

Screens viewed;
Features used;
Buttons or links selected;
Dates and times of activity;
Session information;
Booking interactions;
General app activity; and
Other usage information.

We use this information to understand how our application is used and improve its functionality and customer experience.

Crash and Diagnostic Information

The application and our technology providers may collect crash reports, performance data, diagnostic information, error information, and similar technical information.

We use this information to identify technical problems, improve app reliability, maintain security, and improve performance.

Push Notifications

When push notifications are enabled, we or our service providers may process notification tokens, device information, and notification preferences.

Push notifications may be used for:

Appointment confirmations;
Appointment reminders;
Technician arrival information;
Service updates;
Account notifications;
Membership information; and
Other communications permitted by your settings and applicable law.

You may disable push notifications through your device settings.

Advertising and Tracking Information

Blue Leaf may use advertising, analytics, attribution, or similar technologies to understand advertising effectiveness, customer interactions, website or application activity, and marketing performance.

Depending upon the technologies being used, information processed may include:

Device identifiers;
Advertising identifiers;
IP addresses;
App activity;
Website activity;
Advertising interactions;
Referral information; and
Similar digital activity.

Where applicable law or mobile-platform requirements require permission or provide an opt-out mechanism, Blue Leaf will honor the applicable requirements.

3 Payment Information

Blue Leaf uses third-party platforms and payment processors to process transactions.

Payment information may include:

Transaction amount;
Payment status;
Transaction identifier;
Payment method;
Card type;
Limited payment-card details, such as the last digits of a card;
Billing information;
Refund information; and
Related transaction records.

Full credit or debit card information may be collected and processed directly by our payment processor rather than stored directly by Blue Leaf.

Payment processors maintain their own security and privacy practices governing information processed through their systems.

4 Service Location Information

As a mobile detailing business, Blue Leaf requires service-location information to perform services at customer-selected locations.

We may use a service address and associated location information to:

Determine service availability;
Schedule appointments;
Dispatch technicians;
Navigate to service locations;
Coordinate arrival;
Provide mobile services; and
Maintain service records.

A service address may be retained as part of the Customer’s appointment or transaction history.

5 Photographs and Video Documentation

Blue Leaf may photograph or record vehicles before, during, and after service.

We may use these images for legitimate operational purposes including:

Documenting pre-existing condition;
Documenting damage;
Quality control;
Documenting completed work;
Technician training;
Warranty administration;
Insurance matters;
Responding to customer concerns; and
Resolving disputes.

Operational vehicle-condition documentation is different from permission to use photographs for advertising.

With your separate, optional permission, Blue Leaf may use photos or videos of your vehicle on our website, social media, and promotional or advertising materials. Declining promotional use does not affect your ability to purchase services or our ability to document vehicle condition and completed work for operational purposes.

Before publishing promotional images, Blue Leaf will conceal visible license plates and personal identifying details. We will request separate permission before featuring an identifiable person. Promotional permission is not required as a condition of service.

You may withdraw permission for future promotional use by contacting [email protected]. We will stop new promotional use and take reasonable steps to remove affected images from channels we control. We cannot guarantee removal of copies already shared by independent third parties or materials already distributed.

6 Customer Communications

When you communicate with Blue Leaf, we may collect and maintain those communications.

These may include:

Emails;
Text messages;
Telephone-related records;
Customer-service communications;
Appointment requests;
Feedback;
Survey responses;
Reviews submitted directly to us;
Warranty requests;
Complaints;
Damage claims; and
Other communications.

We may maintain these records to provide customer service, administer appointments, resolve disputes, document transactions, and improve our services.

7 How We Use Personal Information

Blue Leaf may use personal information to:

Create and maintain customer accounts;
Schedule appointments;
Provide detailing and specialty services;
Determine service availability;
Dispatch technicians;
Navigate to service locations;
Communicate regarding appointments;
Send appointment confirmations and reminders;
Provide technician arrival notifications;
Process transactions;
Generate invoices and receipts;
Administer memberships;
Maintain customer and vehicle service histories;
Provide customer support;
Respond to questions;
Resolve service concerns;
Administer warranties and guarantees;
Document vehicle condition;
Detect or prevent fraud;
Maintain security;
Troubleshoot technical problems;
Analyze app and website usage;
Improve our services;
Improve our website and mobile application;
Measure advertising and marketing performance;
Communicate offers when permitted;
Maintain business records;
Comply with legal obligations;
Protect our rights, customers, employees, and property; and
Carry out other purposes disclosed when information is collected.

8 Text Messages

Customers who provide a mobile telephone number may receive transactional messages related to their relationship with Blue Leaf.

These may include:

Booking confirmations;
Appointment reminders;
Technician arrival notifications;
Schedule changes;
Service updates;
Completion notifications;
Invoices;
Receipts;
Customer-service communications; and
Other transaction-related messages.

Marketing and promotional text messages will be sent according to applicable consent requirements.

Where applicable, customers may opt out of promotional text messages by replying STOP or following the instructions contained in the message.

Message and data rates may apply.

Opting out of promotional text messages does not necessarily prevent Blue Leaf from sending communications necessary to administer an existing transaction, appointment, account, or service where permitted.

9 Email Communications

Blue Leaf may send emails relating to:

Accounts;
Appointments;
Services;
Estimates;
Invoices;
Receipts;
Memberships;
Customer support;
Warranty matters; and
Other transactional matters.

Customers receiving promotional emails may use the unsubscribe mechanism included in those communications.

10 Cookies and Similar Technologies

Our website, application, and technology providers may use cookies, software development kits (“SDKs”), pixels, analytics technologies, local storage, and similar technologies.

These technologies may help us:

Operate our services;
Maintain customer sessions;
Remember preferences;
Understand website and app traffic;
Measure performance;
Detect technical problems;
Prevent fraud;
Maintain security;
Measure advertising effectiveness; and
Improve customer experience.

Available controls vary according to browser, device, operating system, and applicable law.

11 Analytics and Advertising

Blue Leaf may use third-party analytics and advertising providers.

These providers may process information about interactions with our website, mobile application, or advertising.

Depending upon the service, this may include device identifiers, advertising identifiers, IP addresses, usage information, referral information, and advertising interactions.

We use analytics to understand performance and improve our services.

We may use advertising information to understand whether advertisements are effective, reach potential customers, and measure marketing campaigns.

Where applicable, customers may have rights or platform controls regarding certain advertising or tracking activities.

12 How We Disclose Information

Blue Leaf may disclose personal information to service providers and business partners when reasonably necessary to operate our business and provide our services.

These may include companies assisting us with:

Online booking;
Scheduling;
Customer accounts;
Payment processing;
Mobile application functionality;
Website hosting;
Cloud infrastructure;
Email;
Text messaging;
Push notifications;
Analytics;
Advertising;
Customer communications;
Accounting;
Insurance;
Information technology;
Fraud prevention; and
Professional services.

We may also disclose information when reasonably necessary to:

Comply with applicable law;
Respond to valid legal process;
Protect customers or employees;
Protect our legal rights;
Investigate fraud;
Enforce agreements;
Process insurance matters; or
Complete a merger, acquisition, financing, sale, restructuring, or similar business transaction.

13 Fieldd and Service Management Technology

Blue Leaf uses Fieldd and related technology to support aspects of our business and customer experience.

Depending upon the services being used, Fieldd may assist Blue Leaf with functions such as:

Customer accounts;
Online booking;
Scheduling;
Mobile application functionality;
Customer communications;
Technician dispatch;
Service information;
Payments;
Invoicing;
Appointment history; and
Related service-management functions.

Information submitted through these services may be processed by Fieldd and other applicable providers to provide these functions.

14 Apple App Store and Google Play

The Blue Leaf Detailing mobile application is available through the Apple App Store and Google Play.

Apple and Google may independently collect information regarding downloads, purchases, device activity, app usage, diagnostics, or your account with their respective platforms.

Information collected directly by Apple or Google is governed by their respective privacy practices.

Blue Leaf’s App Store and Google Play privacy disclosures are intended to describe the data practices associated with the Blue Leaf application and should be read together with this Privacy Policy.

15 Sale and Sharing of Personal Information

Blue Leaf does not sell personal information in exchange for money.

However, certain analytics, advertising, or digital-marketing activities can be considered a “sale” or “sharing” of personal information under certain privacy laws even when no money is exchanged.

To the extent applicable law provides customers with the right to opt out of such activities, Blue Leaf will provide and honor the required choices.

16 Data Security

Blue Leaf uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

We also rely on third-party technology providers to maintain appropriate protections for information processed through their systems.

However, no internet transmission, application, database, network, or electronic-storage system can be guaranteed to be completely secure.

Blue Leaf therefore cannot guarantee absolute security.

17 Data Retention

Blue Leaf retains personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business purposes.

These purposes may include:

Providing services;
Maintaining customer accounts;
Maintaining appointment and service history;
Maintaining transaction records;
Accounting and tax requirements;
Administering warranties;
Processing insurance matters;
Resolving disputes;
Preventing fraud;
Maintaining security; and
Complying with legal requirements.

Retention periods may differ according to the type of information and the purpose for which it is maintained.

When information is no longer reasonably necessary, Blue Leaf may delete, anonymize, or otherwise dispose of it consistent with applicable requirements.

18 Account and Personal Data Deletion

Customers may request deletion of their Blue Leaf account and associated personal information.

Visit our Delete My Account page for instructions on submitting a deletion request.

Deletion requests may be initiated through available account-management or deletion functionality in the Blue Leaf application or through the account-deletion/privacy request method provided on the Blue Leaf website.

Customers may also contact Blue Leaf directly at [email protected] to request assistance with an account or personal-information request.

We may take reasonable steps to verify the identity of the person making the request.

Deleting an account may permanently remove or disable access to:

Saved vehicles;
Appointment history available through the account;
Customer preferences;
Membership information;
Saved service information; and
Other account functionality.

Account deletion does not necessarily require Blue Leaf to delete information that we are legally permitted or required to retain.

For example, we may retain certain information reasonably necessary for:

Completed transactions;
Financial and accounting records;
Tax obligations;
Fraud prevention;
Security;
Warranty administration;
Insurance matters;
Dispute resolution;
Establishing or defending legal claims; and
Compliance with applicable law.

Information retained for these purposes will not be used for unrelated purposes inconsistent with applicable law.

19 Mobile Device Privacy Controls

Customers can manage certain privacy choices directly through their mobile device.

Depending upon the device and operating system, these controls may include:

Location access;
Camera access;
Photo-library access;
Push notifications;
Advertising permissions; and
Tracking permissions.

Disabling a permission may affect features that depend upon that permission.

20 California Privacy Rights

California residents may have certain privacy rights under applicable California law.

Depending upon whether a particular law applies to Blue Leaf and the circumstances of the request, these rights may include the ability to request:

Access to personal information;
Information about categories of personal information collected;
Information about sources of personal information;
Information regarding purposes for collecting or using personal information;
Information concerning categories of recipients;
Correction of inaccurate personal information;
Deletion of qualifying personal information;
Opt-out of certain sales or sharing of personal information;
Limitation of certain uses of sensitive personal information where applicable; and
Other rights established by applicable law.

Blue Leaf will not unlawfully discriminate against a customer for exercising applicable privacy rights.

We may take reasonable steps to verify a request before providing, correcting, or deleting personal information.

21 Sensitive Personal Information

Some information processed by Blue Leaf may qualify as sensitive personal information under applicable law, including precise location information when collected through mobile-device functionality.

Blue Leaf uses sensitive information for legitimate purposes associated with providing requested services, operating our application, maintaining security, and other disclosed purposes.

We do not use sensitive personal information for purposes prohibited by applicable law.

22 Children’s Privacy

Blue Leaf’s services and application are intended for customers legally capable of purchasing or authorizing our services and are not directed toward children.

Blue Leaf does not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to Blue Leaf improperly, please contact us so we can investigate and take appropriate action.

23 Third Party Websites and Services

Our website, mobile application, emails, or communications may contain links to websites or services operated by third parties.

Blue Leaf does not control the independent privacy practices of third parties.

Customers should review the privacy notices of third-party services before providing information directly to those providers.

24 Social Media

Blue Leaf maintains profiles on social-media platforms.

Information submitted directly to a social-media platform is also subject to that platform’s privacy practices.

If you communicate with Blue Leaf through social media, we may receive information associated with your profile or communication as permitted by the platform and your account settings.

25 Business Transfers

If Blue Leaf is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.

26 Changes to This Privacy Policy

Blue Leaf may periodically update this Privacy Policy to reflect changes in:

Our business;
Our mobile application;
Our website;
Technology providers;
Information practices; or
Applicable legal requirements.

The “Last Updated” date at the beginning of this Policy will identify when the Policy was most recently revised.

Where required, material changes may also be communicated through the website, mobile application, email, or another appropriate method.

We encourage customers to periodically review this Privacy Policy.

27 Contact Us and Privacy Requests

Questions regarding this Privacy Policy or requests concerning personal information may be submitted to:

Blue Leaf Detailing LLC

San Diego County, California

Where Every Detail Matters

Privacy and Account Requests: [email protected]

Customers may contact Blue Leaf at [email protected] to submit requests concerning access, correction, deletion, or other applicable privacy rights.

When submitting a privacy request, please provide sufficient information for Blue Leaf to identify your account and reasonably verify the request.

Account Deletion

Customers wishing to delete their Blue Leaf account and associated personal information may use the account-deletion functionality provided through the Blue Leaf application where available or submit an account-deletion request by emailing [email protected].

Certain transaction, financial, tax, warranty, fraud-prevention, insurance, dispute-resolution, or other records may be retained when required or permitted by applicable law.